We strive to provide our customers with the highest level of service and ensure that your purchases arrive safely and on time.
Shipping Options
- Your own residential address.
- A designated Service Point.
- Any other address you specify.
Processing and Delivery
- Once you've completed your purchase, you will receive an order confirmation on the home page, and an email confirming your order will be dispatched to the email address you've provided.
- Most orders are shipped within 24 hours during the weekdays.
- Depending on the size and weight of your order, we may split it into one or more packages. Rest assured, our team handles your products in a secure, temperature-controlled environment to preserve the freshness of your nicotine pouches and snus.
- Your order is securely packed in durable, lightweight packaging to ensure it reaches you in excellent condition.
- You will receive an email update when your order leaves our distribution center. The email will include the current status of your order.
- Delivery times may vary based on postal services. However, we aim to deliver your order within 2-5 working days. You can trace your order anytime from your order history.
- Please note: You, the buyer, are responsible for adhering to your country's rules and regulations regarding the import of our products.
Shipping Costs and VAT
- Shipping costs will be stated in your shopping cart and will automatically update if you adjust the quantity of the products. These costs are included in the total price displayed at the checkout.
- VAT is included in the total price for each product on our website, and the total VAT is indicated at checkout and included in your order confirmation email.
Additional Notes
- If you haven't received an order or shipping confirmation email, please check your spam folder or contact us at order@nicovibes.com.
- Should your order not arrive within the expected time frame, please be aware that customs can sometimes cause delays. We suggest waiting up to 10 days.
- Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you need to update your address or other details, you can do this by logging into your NICOVIBES account.
- If you're not at home during delivery, and your package doesn't fit in your mailbox, you'll receive a notice to collect your package from a service point.
- If an item is out of stock, we will inform you as soon as possible. Your shipment may be sent as a partial order.
- If you receive a wrong or damaged product, please notify us within 10 working days from the date of delivery.
At NICOVIBES, we're committed to providing a seamless and hassle-free shipping experience for all our customers. If you have any questions or concerns, don't hesitate to reach out to us. Enjoy shopping with us!